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Build member loyalty.Northstar Member Summit · 9 pages
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NorthstarMember summit
Northstar member summit · 2026

Build member loyalty.

Spend two days learning how to recognize member needs and respond with useful service.

October 15–16Harbor House · Chicago
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Northstar / 2026Welcome
A note from the program chair

Use the signal behind each metric.

The program focuses on the signals that help teams recognize member needs.

Strategists, operators, and product teams will use behavioral signals to build useful member experiences that respect privacy.

Each session gives you a decision, template, or test to use at work.

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